FAQ
Orders & products
What is KIRSA?
KIRSA is a merchandise platform for professional athletes and teams. Every collection is built in partnership with the athlete or team it belongs to, made to order, and shipped directly to you.
Is this official merchandise?
Yes. Every athlete and team collection on KIRSA is produced under a signed agreement with that athlete or team, and a share of every sale goes to them directly. Designs are approved by them before anything goes live.
KIRSA is not affiliated with, endorsed by or licensed by any racing series, championship or sanctioning body, or any team other than those we name as partners.
What sizes are available?
Most tees run S to 2XL or 3XL, with a size guide on every product page carrying the real measurements for that specific garment rather than a generic chart. Fits differ between styles — the oversized line is cut deliberately wide and drops a size on most people — so check the guide for the item you are buying. Between sizes, size up for a relaxed fit. Unsure? Email us before you order.
Can I order for my whole team?
Yes. Add multiple items in different sizes to your cart and check out as normal — everything ships together to one address. For orders of 20 or more items, email hello@kirsa.shop for a bulk code before you order.
Are the colours accurate to what I see on screen?
Close, but screens vary. Ink on fabric will always read slightly differently from a backlit display, and garment colours in particular can shift between monitors. If exact colour matching matters — for a team order, say — order a single item first and check it before committing to the rest.
Do you run discounts?
Add one Statement tee to your basket and everything else in it is 10% off. Add two or more and the whole basket is 10% off, Statement tees included. Athlete codes work at checkout but replace these offers — the one that saves you most applies. Free shipping on orders of €50 or more still applies after any discount.
How we make things
Why don't you hold any stock?
Because we don't need to. Conventional merchandise is produced in bulk long before anyone has bought it, and whatever doesn't sell is discounted, warehoused, or destroyed. We work the other way round.
KIRSA operates through a production network across Europe, the UK and North America. When an order is placed it is routed to the facility closest to the delivery address and made there. No minimum quantities, no seasonal buy, no end-of-season bin, and nothing flown across the world to reach you.
In return, nothing gets made that nobody wanted.
What are the garments?
Soft ring-spun cotton on our standard tees, and a heavier, deliberately wide cut on the oversized line. Every garment is selected for how it takes a print and how it looks after twenty washes rather than for what it costs us. Every product page carries the real measurements for that specific piece, so you are sizing from the garment in front of you.
Production & shipping
How does production work?
Every piece is made for you after you order — nothing is produced in advance. You get a tracking link as soon as it ships.
How long does shipping take?
After production: Europe 2–5 days · United Kingdom 2–4 days · United States 3–7 days · rest of world 7–21 days.
How much is shipping?
Shipping is calculated at checkout by destination. Orders of €50 or more ship free on standard rates (art prints and framed prints excluded). Full details are in our Shipping Policy.
Will I pay customs or import duties?
Across Europe, the UK and North America your order is made locally and crosses no border, so there is nothing to pay on delivery.
Elsewhere, your order ships from the nearest facility in our network and does cross a border. Import duty and local sales tax may be charged by your customs authority on arrival and are payable by the recipient — they are set by your country, not by us, and we cannot calculate or prepay them. If you are ordering from outside our local production regions and want to know where your order would ship from, email us before you order.
Can I track my order?
Yes. A tracking number is emailed once your order is dispatched. Allow up to 24 hours for it to start updating. If the tracking hasn't updated for 7 days, email hello@kirsa.shop with your order number.
Returns & refunds
Can I return my order?
If you are in the EU, the UK or Switzerland, you may cancel within 14 days of receiving your order without giving a reason. Items must come back unworn, unwashed and with labels and packaging intact — you can try something on to check the fit, exactly as you would in a shop. Return postage is at your cost; we refund the item price plus the standard delivery charge you paid. Full details are in our Refund Policy, which includes the cancellation form.
Items personalised to your specification — printed with a name, number or text you chose — are made only for you and cannot be cancelled. This is flagged on the product page before you order.
Do you do exchanges?
No. Each item is made for a specific order, so an exchange is a cancellation and a new order. Check the size guide first, and email us if you are unsure — getting it right first time is faster and cheaper for both of us.
What if my order arrives damaged or incorrect?
We will replace or refund it at no cost to you. Email hello@kirsa.shop within 14 days of delivery with your order number and a photo of the problem. We respond within one business day.
My order hasn't arrived — what do I do?
If it has not arrived within 30 days of dispatch, email us with your order number. We will trace the shipment and either locate it or send a replacement.
Athletes & partnerships
I am an athlete — how do I get my own KIRSA collection?
We would like to hear from you. KIRSA handles everything — design, production, fulfilment, customer service — at no upfront cost, and you earn a share of every sale. Email hello@kirsa.shop with your name, sport and social handle and we will come back to you within two business days.
How do athletes and teams earn?
A share of the margin on every item sold in their collection, paid monthly against a statement. No upfront investment, no stock risk, no logistics. The athlete approves the designs and shares the collection with their audience; we do the rest.
Contact
How do I reach you?
Email hello@kirsa.shop. We reply within one business day. For anything order-specific, put your order number in the subject line.