Refund policy

Faulty, damaged or misprinted items

If an item arrives faulty, damaged, or materially different from what you ordered, email hello@kirsa.shop within 14 days of delivery with your order number and a photo. We will replace it or refund you, at no cost to you. Faults that only show later are still covered by your statutory rights — tell us as soon as you notice.

This covers faults that were present when the item was made — a misprint, a flaw in the garment, the wrong item. It does not cover normal wear, fading or damage from use, washing contrary to the care instructions, or accidental damage.

Changed your mind (EU, UK, Switzerland)

You may cancel within 14 days of receiving your order, without giving a reason.

To cancel:

  1. Email hello@kirsa.shop with the completed cancellation form below, or a clear statement that you are cancelling. Include your order number and the item.
  2. We will reply with the return address.
  3. Send the item back within 14 days of telling us.

Condition of returned items. Items must come back unworn, unwashed, and with all labels and original packaging intact. You may try an item on to check fit and size, exactly as you would in a shop. If an item comes back worn beyond that — washed, used, scented, damaged, or missing its packaging — we will reduce your refund to reflect the loss in value, and where the item cannot be resold at all that reduction may be the full price.

Return postage is at your cost. We do not provide prepaid return labels and we do not refund the postage you pay to send an item back. We recommend a tracked service: until the item reaches us it remains your responsibility, and we cannot refund an item that does not arrive.

Your refund. Once the item reaches us and has been checked, we refund the price you paid for the item, plus our standard delivery charge if you paid one, to your original payment method within 14 days.

What cannot be cancelled. Items personalised to your specification — a garment printed with a name, number or text you chose — are made only for you and cannot be resold, so the 14-day cancellation right does not apply. This is stated again on the product page for any such item before you order.

Size exchanges

We do not operate exchanges. Each item is printed for a specific order, so an exchange is a cancellation and a new order. Check the size guide on every product page before ordering — it carries the real measurements for that garment, not a generic chart. If you are between sizes or unsure, email hello@kirsa.shop and we will tell you what to take.

Model cancellation form

Complete and return this form only if you wish to cancel your order.

To: Aplomb Ltd, 302-8 Hennessy Road, Room 1507, Wan Chai, Hong Kong — hello@kirsa.shop

I hereby give notice that I cancel my contract of sale for the following goods:

  • Order number:
  • Item(s) ordered:
  • Ordered on / received on:
  • Name of consumer:
  • Address of consumer:
  • Date:
  • Signature (only if sent on paper):